Create a Microsoft Lync IM Shortcut

Help Desk

Does your origination use Microsoft Lync?  Do you also have a help desk?  Then this quick tip is for you.  I was recently asked by a customer if there was a way to create a Lync IM Shortcut on their users desktop.  They wanted to link this shortcut to a generic help desk account.  Luckily for us, there is a simple solution.

1.  Create a shortcut on the desktop. (Right –click desktop, New, Shortcut)



2.  Enter the sip address (ie:



3.  Name the shortcut.


That’s it, you now have a shortcut to your help desk.


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