Create a Microsoft Lync IM Shortcut

Does your origination use Microsoft Lync?  Do you also have a help desk?  Then this quick tip is for you.  I was recently asked by a customer if there was a way to create a Lync IM Shortcut on their users desktop.  They wanted to link this shortcut to a generic help desk account.  Luckily for us, there is a simple solution.

1.  Create a shortcut on the desktop. (Right –click desktop, New, Shortcut)

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2.  Enter the sip address (ie: sip:UserName@CompanyName.com)

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3.  Name the shortcut.

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That’s it, you now have a shortcut to your help desk.

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6 Comments. Leave new

Chinthamani Chary
December 15, 2014 11:57 am

useful!

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anyway to reference a phone number? I used to be able to do tel: but that seems broken in Win8.1

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Great stuff, worked for me, thanks!

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callto:
You can use this for multiple users.

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Do you know if there’s an argument which can be added to have this shortcut instantly open to a video call instead of just the chat window?

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is this also possible to do with groups rather than a specific users email address?

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