Does your origination use Microsoft Lync? Do you also have a help desk? Then this quick tip is for you. I was recently asked by a customer if there was a way to create a Lync IM Shortcut on their users desktop. They wanted to link this shortcut to a generic help desk account. Luckily for us, there is a simple solution.
1. Create a shortcut on the desktop. (Right –click desktop, New, Shortcut)
2. Enter the sip address (ie: sip:UserName@CompanyName.com)
3. Name the shortcut.
That’s it, you now have a shortcut to your help desk.